Alexis17 is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over your information as a player on our platform.
Last Updated: 1 January 2026Six core principles govern how Alexis17 handles your personal data — from first registration through to account closure.
Encrypted Data in Transit & at Rest
All data transmitted between your device and Alexis17 servers is protected by modern TLS encryption. Stored personal data is encrypted at rest using industry-standard algorithms. Your credentials and financial information are never stored in plaintext.
Data Collected Only as Necessary
Alexis17 applies a data minimisation principle. We collect only the personal information that is genuinely required for account operation, identity verification, payment processing, and regulatory compliance. We do not harvest unnecessary data.
No Sale of Personal Data
Alexis17 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used exclusively to operate your account, process payments, comply with legal obligations, and improve platform services.
Your Rights Are Respected
You have meaningful rights over your personal data — including the right to access, correct, request deletion, and object to certain uses of your information. Alexis17 honours these rights and provides a clear process for exercising them. See Section 8 for full details.
Defined Retention Periods
We do not hold your data indefinitely. Alexis17 maintains defined retention schedules based on legal, regulatory, and operational requirements. Data that is no longer needed for its original purpose is securely deleted or anonymised.
Breach Notification Commitment
In the unlikely event of a data security incident that affects your personal information, Alexis17 will notify affected individuals and relevant authorities within the timeframes required by applicable law. We do not conceal security incidents.
Contents
This Privacy Policy ("Policy") describes how Alexis17 ("Alexis17", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the Alexis17 online casino and sports betting platform at alexis17.cam and any associated services.
Alexis17 acts as the data controller in respect of personal data collected through the Platform. As data controller, we are responsible for ensuring that your personal information is handled lawfully, fairly, and transparently in accordance with applicable data protection legislation, including but not limited to the Personal Data Protection Act 2010 (Malaysia) ("PDPA") and other applicable international data protection frameworks.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. By registering an account or using the Alexis17 platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Important: This platform is intended for players aged 21 and above only. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take steps to delete it promptly.
For the purposes of this Privacy Policy, the following definitions shall apply:
Alexis17 collects personal data through several channels. The categories of data we collect and the contexts in which they arise are set out below.
Data Provided Directly by You
When you register, verify your account, or interact with Alexis17's services, you provide us with information including:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad / passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, residential address (city such as Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya) | Account communication, support regulatory correspondence |
| Financial Data | Payment method details (e-wallet IDs, bank account references for Maybank, CIMB, Public Bank, Hong Leong), transaction history | Deposit processing, withdrawal processing, fraud prevention, AML compliance |
| Account Credentials | Username, encrypted password, security preferences | Account access and authentication |
| KYC Documents | Government-issued ID copies, proof of address documents, payment method verification | Identity verification, AML compliance, regulatory obligation |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer service delivery, quality assurance, dispute resolution |
Data Collected Automatically
When you access and use the Alexis17 platform, we automatically collect technical and behavioural data, including: IP address and approximate geographic location; device type, operating system, and browser information; session duration and page interaction data; game activity logs (games played, bets placed, results); deposit and withdrawal patterns; and referal source (how you arrived at the platform). This data is collected through server logs, cookies, and similar technologies as described in Section 9.
Alexis17 processes your personal data for the following purposes:
Alexis17 will not use your personal data for purposes that are incompatible with those stated above without first obtaining your consent or establishing a separate lawful basis for processing.
Alexis17 processes your personal data on the following legal bases, depending on the nature and purpose of each processing activity:
Alexis17 does not sell your personal data. We share personal data with third parties only in the following circumstances:
Service Providers (Data Processors)
We engage trusted third-party service providers who process data on our behalf, under written data processing agreements that require them to maintain appropriate security measures and use data only for specified purposes. These include: payment processing partners (e-wallet operators, FPX aggregators, Malaysian banking partners); identity verification and KYC service providers; fraud detection and AML screening services; cloud infrastructure and hosting providers; and customer support technology platforms.
Legal and Regulatory Disclosure
Alexis17 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory direction. Such disclosures will be made only to the extent required by law and in compliance with applicable data protection legislation.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of Alexis17's business, personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material changes to how their data is processed as a result.
All third-party Data Processors engaged by Alexis17 are bound by contractual obligations to process personal data only in accordance with our documented instructions and to implement appropriate technical and organisational security measures.
Alexis17 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to applicable legal and regulatory retention requirements. Our general retention principles are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with Alexis17's data disposal procedures.
As a data subject, you have the following rights in relation to your personal data held by Alexis17. These rights are subject to applicable legal limitations and exemptions, including our obligations under AML and other regulatory frameworks that may require us to retain certain data irespective of a deletion or objection request.
Right of Access
You have the right to request a copy of the personal data Alexis17 holds about you, along with information about how it is processed. Requests will be responded to within thirty (30) days of receipt.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. You may also update certain account details directly through your account settings.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for its original purpose, where you withdraw consent, or where processing is unlawful. This right is subject to legal retention obligations — we may be required to retain certain data (such as KYC records and transaction logs) for regulatory periods regardless of an erasure request.
Right to Restriction of Processing
You may request that Alexis17 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction over erasure.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and freedoms override those interests.
Right to Data Portability
Where processing is based on consent or contractual necessity and carried out by automated means, you may request that your personal data be provided in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Withdraw Consent
Where processing is based solely on your consent (for example, receipt of marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact our Data Protection team as described in Section 15 of this Policy. Requests will be acknowledged within five (5) business days and actioned within thirty (30) calendar days, subject to any applicable legal limitations.
Alexis17 uses cookies and similar technologies to operate the Platform effectively, analyse usage patterns, and maintain session state. The categories of cookies used are as follows:
Alexis17 does not use third-party advertising or cross-site tracking cookies on this Platform. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to use the Platform.
Alexis17 is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process incorporates mandatory age declarations and KYC verification procedures specifically to prevent access by minors.
If we become aware at any time that personal data belonging to a person under the age of 21 has been submitted to or processed by the Platform — whether through deliberate misrepresentation or error — we will take immediate steps to: suspend and close the relevant account; delete all associated personal data to the extent consistent with our legal retention obligations; and where applicable, return any deposited funds to the originating payment source.
If you believe that a person under the age of 21 has registered an account on Alexis17, please contact us immediately at [email protected] (plain text only — not a clickable link).
Alexis17 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:
While Alexis17 takes all reasonable steps to protect your personal data, no electronic transmission or storage system is completely immune to attack. Players are responsible for maintaining the security of their own account credentials. Alexis17 will never ask you for your password via email, live chat, or any other channel.
The Alexis17 Platform integrates third-party services necessary for its operation, including payment gateways, KYC verification services, game content delivery, and infrastructure hosting. When you use these integrated services (for example, when you process a deposit via Touch 'n Go, DuitNow, or another Malaysian payment provider), data relevant to that transaction may be shared with and processed by that third-party provider in accordance with their own privacy terms.
Alexis17 selects third-party service providers that maintain privacy and security standards consistent with our own commitments. All third-party processors are required to enter into data processing agreements with Alexis17 before receiving access to any personal data.
Alexis17 is not responsible for the privacy practices of entirely independent third-party websites or services that are not operating as Data Processors on our behalf. This Policy applies solely to data processed in connection with the Alexis17 Platform.
In the course of providing its services, Alexis17 may transfer personal data to servers or service providers located in jurisdictions outside Malaysia. Where such transfers occur, Alexis17 ensures that appropriate safeguards are in place to protect the transferred data, including:
Players who wish to obtain further information about the safeguards applicable to international transfers of their personal data may submit a request to the Data Protection contact details set out in Section 15.
Alexis17 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. The effective date of the most recent version is displayed at the top of this document.
Where we make material changes to this Policy — for example, changes to the categories of data we collect, the purposes for which we process it, or the third parties with whom it is shared — we will notify registered Players via email or an in-platform notification prior to those changes taking effect. Continued use of the Platform after the effective date of any amended Policy constitutes acknowledgement of the updated terms.
We encourage Players to review this Policy periodically to remain informed about how Alexis17 protects their information.
If you have any questions, concerns, or requests in relation to this Privacy Policy or the processing of your personal data by Alexis17, you may contact us through the following channels:
Data Protection Enquiries
Email: [email protected] — mark your subject line "Privacy & Data Request" for fastest routing to our Data Protection team. Please allow up to five (5) business days for a response to data protection enquiries. Subject access requests and data deletion requests will be actioned within thirty (30) calendar days.
Live Chat: Available 24/7 on the Alexis17 platform. Live chat is suitable for general privacy queries and initial guidance on submitting formal data requests.
When submitting a formal data rights request, please include: your registered account username or email address; a description of your request (access, rectification, deletion, objection, etc.); and, where identity verification has not been recently completed, a copy of a government-issued identification document to allow us to verify your identity before processing the request.
Alexis17 does not process data rights requests submitted via social media channels. All formal requests must be directed to our dedicated support email or through the in-platform support system to ensure proper handling and a documented audit trail.
Our support team is available24/7 to help with any privacy questions or data requests. You can also visit our FAQ for quick answers.
For players aged 21 and above only. Play responsibly. Privacy Policy last updated 1 January 2026.